Customer Support

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Please be aware that Healthsite is an online booking platform that facilities a direct booking with your GP.
We are NOT a medical clinic and any questions regarding your booking or any clinical matter should be sent and communicated directly with your clinic.

Healthsite provides Australian based support for all our products and services. See below for contact details and FAQs.

You can call the office on (03) 9592 8986 during business hours, or email the following.

What do you need help with?

Online Appointments, Digital Patient Registration, Check In, SMS reminders, Clinic App related:

Send an email to

Website Support

Send an email to

Accounts & Billing customer support:

Send an email to

You can also fill in this contact form and we will action your request as soon as possible

Support Contact Form

Support FAQs

The best way to get customer support with your issue is to call the office on (03) 9592 8986 or if your issue is

Online Appointments, New Patient Registration, Check In, Sms or Clinic App related:

Send an email to

Website hosted through Healthsite customer support:

Send an email to

Accounts & Billing customer support:

Send an email to

Customer support is available
9am-5pm Monday To Friday
Excluding public holidays. 

We strive to reply to your email or call within 1 business day.

There are no additional charges for contacting support for fixing issues. 
Further works to add improvements may incur fee’s but we will always let you know upfront. 

Make your site mobile optimised

At least 65% of all Australians own a smartphone, and 75% use their smartphone once a day to access the internet. Arguably, with the COVID-19 pandemic, the use and reliance on smartphones in day-to-day life of Australian’s will likely have increased beyond those figures – but the data is yet to be compiled. 

With easy access to information at our fingertips, the bottom line is that if your website is not optimised for a great user experienced on mobile, then people will navigate away and look for a website that does provide them with that great user experience. 

In fact, 61% of smartphone users are unlikely to return to a site that they had trouble accessing/viewing from their device. That’s a lot of traffic, leads and potential revenue being missed. 

A mobile optimised website must be a priority.