Support

Please be aware that Healthsite is an online booking platform that facilities a direct booking with your GP. We are NOT a medical clinic and any questions regarding your booking or any clinical matter should be sent and communicated directly with your clinic.

For customer support with the following,
Please see below FAQs for contact details

  • Accounts & Billing
  • Online Appointments
  • Self Check-In Kiosks
  • New Patient Registration
  • Apps & Websites

The best way to get customer support with your issue is to call the office on (03) 9592 8986 or if your issue is

Online Appointments, New Patient Registration, Check In, Sms or Clinic App related:

Send an email to support@healthsite.com.au

Website hosted through Healthsite customer support:

Send an email to websites@healthsite.com.au

Accounts & Billing customer support:

Send an email to accounts@healthsite.com.au

Customer support is available
9am-5pm Monday To Friday
Excluding public holidays. 

We strive to reply to your email or call within
1 business day.

There are no additional charges for contacting support for fixing issues. 
Further works to add improvements may incur fee’s but we will always let you know upfront. 

FAQs

Get In Touch
With Us.

For non urgent enquries and more information about our products send us an email via the form to the right. 

For support:
Contact the office on 03 9592 8986 or send an email to support@healthsite.com.au