Customer Support

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Please be aware that Healthsite is an online booking platform that facilities a direct booking with your GP.
We are NOT a medical clinic and any questions regarding your booking or any clinical matter should be sent and communicated directly with your clinic.

Healthsite provides Australian based support for all our products and services. See below for contact details and FAQs.

You can call the office on (03) 9592 8986 during business hours, or email the following.

What do you need help with?

Online Appointments, Digital Patient Registration, Check In, SMS reminders, Clinic App related:

Send an email to support@healthsite.com.au

Website Support

Send an email to websites@healthsite.com.au

Accounts & Billing customer support:

Send an email to accounts@healthsite.com.au

You can also fill in this contact form and we will action your request as soon as possible

Support Contact Form

Support FAQs

The best way to get customer support with your issue is to call the office on (03) 9592 8986 or if your issue is

Online Appointments, New Patient Registration, Check In, Sms or Clinic App related:

Send an email to support@healthsite.com.au

Website hosted through Healthsite customer support:

Send an email to websites@healthsite.com.au

Accounts & Billing customer support:

Send an email to accounts@healthsite.com.au

Customer support is available
9am-5pm Monday To Friday
Excluding public holidays. 

We strive to reply to your email or call within 1 business day.

There are no additional charges for contacting support for fixing issues. 
Further works to add improvements may incur fee’s but we will always let you know upfront. 

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